We have MOVED! Predator Cycling is now located near Nashville, TN! We will be starting to accept MAILED carbon frames for repair ONLY in July! Our new Building is expected to open for drop offs Sept 1, 2017!

Carbon Repair FAQ

Carbon Repair FAQ

What is your turnaround time?

Our current turnaround time for carbon frame repair is six to eight weeks during race season as our shop is very busy!  A matched paint and decal finish requires an additional 3-4 weeks.

Do I need to disassemble the bike?

All frames must be disassembled prior to shipment or drop off. We do not offer dis-assembly services.

Do you warranty your work?

We do warranty all of our work for the lifetime of the original owner of the bike. You can read more about it on our warranty page

Do I need to include the fork?

No, you do not need to include the fork. If you would like us to inspect or paint the fork please include it with the frame and make sure the request is highlighted on the initial carbon repair form.

What do you repair?

We do carbon repair on carbon fiber bicycle frames.

Will my frame weigh more after the repair?

The weight of your bike may increase by just a couple of grams due to the reinforcement added to your bike.

Will my frame ride differently?

No, your bike should not ride differently. In some cases where large repairs have been made, you might have a slightly stiffer frame.

What brands do you repair?

We repair all carbon fiber frames.

What do you not repair?

We do not repair carbon seats, handlebars, forks, seat posts, stems, wheels, ISPs , and bike frames that are severed and broken into multiple pieces.

Do you offer rush service?

We do offer rushed service by request. There is an up-charge of a minimum of 50% for this service. In most cases, our rushed service turnaround time for carbon repair is 2-4 days.

Can I drop the frame off?

Yes, you can drop your frame off in person at our shop in Mt. Juliet, Tennessee by appointment ONLY. Please email us at info@predatorcycling.com or call our shop at 323-418-2726 to schedule a time. (Please note we are in the process of moving into a brand new shop space and cannot take in drop offs until September 2017, mailed in frames are accepted. Please see our Contact page for updated information.)

What is your mailing address?

Our mailing address is: Predator Cycling LLC. 401 S Mount Juliet Rd. STE 235 PMB 233 Mount Juliet, TN 37122. (Please note this is a courier address ONLY, not a physical location. Please visit our Contact page for updated information of our new shop, opening in Sept. 2017)

Can my local bike shop send in the frame?

Yes, no problem at all! Please just include your repair form quote that was emailed to you.

Do you accept repairs from outside the USA?

We accept repairs from all over the world.

What are the finishing options?

We offer an in-house clear coat that protects the repair from the elements. By request, we can send out the finished repaired frame to your choice of painter or can recommend painters to complete your finish. Predator does NOT do in-house matched paint finishes. Shipping charges of your frame to a paint shop are included on your final invoice. It is upon the customer to then contact their painter on status, pick-up, and payment of their frame.
CLEAR COAT FINISH BEFORE:  Clear-Coat-Finish-Example-7 AFTER:  Clear-Coat-Finish-Example-4

How do I ship my frame?

To mail your frame to us, please visit a UPS, FedEx, or local carrier for packaging, labels, and shipment. Please write your repair estimate number on the box, the frame, or in the reference section on the label. Shipping fees are paid by customer. For return shipment of your repaired frame, please fill out the return address section on our carbon repair form. Once your frame is complete, we will ship it back to the address listed on the form. Shipping charges will be added to the balance of your final repair invoice.

Predator Cycling Refund or Exchange Policy

Returns

Our return policy lasts 30 days from your date of purchase. After that time, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Carbon Repair Kits must be returned unused and sealed. All items within the kit must also be returned sealed and unused. We are not responsible for any mailing or shipping charges associated with any return.
To complete your return, we require an original or copy of your receipt or proof of purchase to accompany the return, an explanation of why your item is being returned as well as an email address we can reach you on.
Please do not send your purchase back to the manufacturer and note that there are a number of non-returnable items such as downloadable software products.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have taken all of these steps and you still have not received your refund yet, please contact us at info@predatorcycling.com.

Sale items (if applicable)

Only regular priced items may be refunded or exchanged. Unfortunately sale items cannot be refunded or exchanged.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange your defective or damaged item for the same item, send us an email at info@predatorcycling.com with a detailed explanation, including photos or video, of the defect or damage.  Please wait for us to respond to you with further details.

Shipping

Once Predator Cycling informs you that you should return your item, please mail your product to: 8335 Winnetka Ave. #180 Winnetka, CA 91306. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item to us, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Carbon Repair Lifetime Warranty

Carbon repairs performed by Predator Cycling qualifies for a non-transferable, lifetime warranty for the original owner of the bike frame in the exact area that the repair was made.

Warranty Guidelines

-Only covers the original repair work performed on frame. Does not cover future damage on un-repaired parts of the frame.

-Valid for the lifetime of the bicycle original owner as listed on invoice, non-transferable to new owners.

-Invalid if repair has been tampered with or altered in any way.

-Invalid if original repair has been damaged due to accident, crash, theft, or other event caused by outside elements.

Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@predatorcycling.com or mailing us at:
Predator Cycling
8335 Winnetka Ave. #180
Winnetka, CA 91306

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google Analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@predatorcycling.com or by mail at:

Predator Cycling

8335 Winnetka Ave. #180 Winnetka, CA 91306

Attn: Privacy Compliance Officer

Next Day Shipping!

Predator Cycling currently offers next day shipping for orders placed before 1pm EST Monday-Friday.  This offer excludes products that specify a lead time (custom frames and handlebars). If an order is placed on Tuesday 10AM EST, it is guaranteed shipment on Wednesday. If an order is placed on Tuesday 3PM EST, it may ship either Wednesday or Thursday. We try our best to get your orders shipped promptly! (Weekends and Holidays do not apply) 

Domestic Shipping within the USA (UPS, FedEx, USPS)

Our fulfillment center ships from Virginia, USA. We utilize shipment pricing algorithms to determine best shipment pricing per order. We ship via UPS, FedEx, and USPS.

Domestic Deferred "Mail"

USPS First Class: For small packages weighing less than 10 oz, 2-4 business days.  *NOTE: USPS does not provide tracking information for First Class shipments. Medium risk of lost or misplaced packages.

USPS Priority Mail:  Usually 1-3 business days. Delayed Tracking. Medium risk of lost or misplaced packages. Delivery speed not guaranteed.

Domestic "Ground"

UPS Ground:  1-5 business days, depending on distance from fulfillment center in Virginia. Tracking available, customer service assistance, and address changes are possible mid-route.

FedEx Ground: 1-5 business days, depending on distance from fulfillment center in Virginia. Tracking available, customer service assistance.

FedEx Home Delivery: 1 to 5 business days, depending on distance from fulfillment center in Virginia. Residential delivery only up to 70 lbs. Evening and Saturday delivery available per request at checkout. Tracking available, customer service assistance.

Domestic "3 Day Mail"

FedEx Express Saver -OR- UPS Three Day Select: This provides guaranteed delivery within three business days to destinations within the United States, using air-based shipping methods only. You can't use this for PO boxes or military addresses; you'll need a shipping method that includes USPS options for that.

Domestic "2 Day Mail"

FedEx Two Day Service -OR- UPS Second Day Air: This provides guaranteed delivery within two business days to destinations within the United States, using air-based shipping methods only. You can't use this for PO boxes or military addresses; you'll need a shipping method that includes USPS options for that.

*Predator Cycling does NOT offer 1 Day or Same Day shipping*

International Orders

Australia & New Zealand

International Deferred (ETA 2-4 weeks): This provides delivery without a guaranteed delivery date to most countries around the world, using a UPU-based carrier method (i.e., international mail). Delivery may take up to 60 business days, but averages 2-4 weeks. A tracking number is provided, but its visibility varies on the destination postal service.

International Economy (ETA 1 week): This provides delivery to most countries around the world within about 5 business days, using a private carrier like FedEx or UPS.

Canada

International USPS: This provides delivery without a guaranteed delivery date to most countries around the world, using a UPU-based carrier method (i.e., international mail). Delivery may take up to 60 business days, but averages 2-4 weeks. A tracking number is provided, but its visibility varies on the destination postal service.
International Ground: This provides ground-based transportation to a foreign country, using a private carrier like FedEx or UPS. See website rates for delivery times.

Europe

International Deferred (ETA 2-4 weeks): This provides delivery without a guaranteed delivery date to most countries around the world, using a UPU-based carrier method (i.e., international mail). Delivery may take up to 60 business days, but averages 2-4 weeks. A tracking number is provided, but its visibility varies on the destination postal service.
International Economy: This provides delivery to most countries around the world within about 5 business days, using a private carrier like FedEx or UPS. See website rates for delivery times.

Hong Kong

International Deferred (ETA 2-4 weeks): This provides delivery without a guaranteed delivery date to most countries around the world, using a UPU-based carrier method (i.e., international mail). Delivery may take up to 60 business days, but averages 2-4 weeks. A tracking number is provided, but its visibility varies on the destination postal service.
International Economy (ETA 1 week): This provides delivery to most countries around the world within about 5 business days, using a private carrier like FedEx or UPS.
*If you do not see your country listed, please email info@predatorcycling.com for shipping methods*
 

If a package has an issue in customs, or is ever lost in transit, Predator Cycling is not notified, nor is the customer.  You will need to realize there’s a delay and contact your courier with your tracking number. Lost item cases can take weeks or months to reconcile

All shipping speeds given are approximate and relate to how long the package delivers once it has been shipped, not how fast the package will be shipped when you make an order.

How much will shipping cost to my country?

Shipping fees are based on the speed you select as well as the weight of the package. You can also use our shipping calculator in the shopping cart before finalizing your order.

Our shipping calculator DOES NOT INCLUDE DUTIES/TAXES.  The customer is responsible to pay for all fees related to importing or taxes at the local customs office.